Caring for your new home
To make sure every part of your move goes smoothly, we have a
Customer Care Plan which details our commitment to you, before,
during and after the purchase of your new home.
We are dedicated to providing excellent customer service. All of our
policies and procedures are designed to ensure we meet all of the
commitments outlined in this plan. All our staff receive training to
ensure they fully understand their responsibilities to our customers.
We will:
- Make sure you know who to contact at each stage of the purchase.
- Deal effectively with all your questions.
- Provide you with all the relevant choices and options that may affect
your decision.
- Ensure all our marketing and advertising is clear and truthful.
- Ensure our contract-of-sale terms and conditions is clear and fair.
- Inform you of your cancellation rights.
- Give you reliable information about legal completion and hand over
of the property.
On the day of handover, our sales person and /or the finishing
foreman, will guide you through the functions and features of your
new home and explain what exactly is covered in your warranty.